Derek Hess "Presence" Print

You have 30 days from receiving your order to request a return or refund.

Eligibility

Items must be:

• Unworn and unused

• In original packaging with tags attached

• Accompanied by proof of purchase

Returns sent without prior approval will not be accepted.

Non-Returnable Items

• Sale items and gift cards

• Perishables (food, drinks)
  

• Custom/personalized items

• Undergarments

Exchanges

If a clothing item doesn’t fit or you don’t like the design, you can exchange it for another size (if unworn/unwashed and resellable). You’ll be responsible for all shipping costs, which will be outlined in your Return Authorization email.

Damaged, Defective, or Wrong Items

• US customers: We’ll send you a prepaid return label. Once we receive the item, we’ll ship the replacement at no cost.

• Customers outside the USA: Return shipping is paid by you. Once we receive the item and proof of shipping cost, we’ll refund that cost and send your replacement.

Refunds

• Approved refunds are issued to your original payment method.

• Refunds will be processed within 7 days of the accepted return.

• Cryptocurrency payments can only be refunded as store credit.

• Refunds may take time to appear depending on your bank.