- Return Policy
- All returns and exchanges must be made within 30 days from the ship date.
- You must email us at for authorization before you send anything back.
- If you ordered clothing and are unhappy with the size/design, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options.
- Due to the nature of our business, any returns for a full refund (less shipping and handling) will also be subject to a 20% restocking fee.
- If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges.
- For US Customers - We will email you with a USPS pre-paid postage label for you to print out, attach to the box, and drop off at your nearest post office or have your own mailman pick up. Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.
- For International Customers - You will have to mail us the package back via standard international mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. We will re-ship your new item and you will be emailed your new tracking number.
- Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties, boy shorts, thongs, etc.. If these items are returned to us, they will be sent back to you at your expense.
- Media such as CDs, DVDs, Blu-rays, vinyl records, etc. may only be returned if unopened and still in their original plastic wrap. Because IndieMerch sells only new items, we cannot accept the return of any used goods.